Each and every staff member at the hospital plays an important role in crisis management (Kavan, 2006). The main roles of the doctors and nurses are to prevent the actual crisis from happening. The security team’s role is to guarantee the safety of the entire hospital by ensuring that people with ulterior motives do not get access to the health institution with concealed weapons (Kavan, 2006). The security team are also charged with ensuring that there are limited causalities once the crisis has indeed occurred. Generally, the different team members jointly play the role of maintaining calmness during crisis situations (Kavan, 2006). They also get to guarantee that there are minimal casualties or adversely affected persons during and after the crisis.
The main issue that led to the crisis is that Albert was not provided with the best medication. His pain got worse once he visited the hospital and received treatment. His attempts to get help from the nurses were not fruitful and this aggravated him resulting in the eventual crisis. This means that protocols were not effectively followed, with specific regards to communication. Albert’s concerns needed to have been addressed by the nurses he approached. The doctor on the other hand needed to monitor how he responds to his medication and as a result make appropriate changes to the medicine that Albert was given (Carole & Christophe, 2010).
The appropriate people for resolving the crisis were quickly identified. The Human services professional responded to the scene quickly and followed protocol in ensuring that all the relevant parties were informed of the ongoing situation (Carole & Christophe, 2010). The agency, client and community resources were used in ensuring that Albert is no longer a threat to himself and that he receives appropriate assistance from relevant sources.
The main cultural factor in the intervention is social integration and family ties (Wen-Bao, Sungyi, & Mei-Ling, 2016). It was deemed appropriate that Albert will be better able to manage his situation if he had friends or family that he can talk to about the pain and issues that he is undergoing. Another cultural aspect was religion, Albert was encouraged to continue going to church and maintaining constant communication with his pastor (Wen-Bao, Sungyi, & Mei-Ling, 2016).
It is arguable that ethical codes were not appropriately first because the root cause of the problem which is Albert’s pain was not addressed. After disarming him and calming him down, he was let go (Carole & Christophe, 2010). This meant that his reasons for wanting to take his own life were still there. Other than offering Albert with information of where and how he can receive help for his pain and other social aspects of his life, it would have been appropriate to ensure that he receives immediate medical attention (Carole & Christophe, 2010). Judging from the protocols and best practices, for instance, taking Albert to a safe room and trying to get to root of problem and ensuring that he has information of where and how he can get help, it is evident that the intervention was partly effective. The best alternative would have been to identify his doctor and examine his medical records to ensure that he receives the best medication (Kavan, 2006).
The risk is that Albert could have caused harm to himself or others at the hospital because he had a gun. What is more is that Sherry risked when she went into a secure room to privately talk to Albert when it was clear that his mental health was not stable (Wen-Bao, Sungyi, & Mei-Ling, 2016). However, it is notable that Sherry minimised the risk of further client trauma by making follow up calls to ensure he was getting help. Nonetheless a face to face would have had greater impact than the telephone technology which was used to contact the client. This is despite the fact that the client had a cell phone (Wen-Bao, Sungyi, & Mei-Ling, 2016).
The doctors and Nurses who treated Albert should have played the role of preventing the crisis by ensuring that he successfully receives quality care that guarantees that he is able to achieve positive health. This means they were to offer the patient with appropriate medication and monitoring his progresses (Carole & Christophe, 2010). Through monitoring Albert’s progresses, the doctors and nurses should have been able to identify the changes that needed to be made so that he no longer feels pain (Carole & Christophe, 2010). Additionally, they would have realised that he had some mental issues which were progressing. The doctors and nurses should have made constant follow ups before and even after the crisis to ensure that everyone recovers from the crisis successfully and that the crisis does not occur again (Kavan, 2006). The follow ups could be made through cell phone technology and to guarantee that they are effective, appointments should be scheduled through the phone calls to guarantee that the client receives post trauma counselling (Wen-Bao, Sungyi, & Mei-Ling, 2016). I would suggest that the client indeed visits the support groups that he was informed of to ensure that he recovers well and that he is no longer suicidal.
- Carole, L., & Christophe, R. (2010). Crisis Management in Institutional healthcare settings: From punitive to emancipatory solutions. Organization Development Journal. Spring2010, Vol. 28 Issue 1, p19-36. 18p. 4 Charts. , p19-36.
- Kavan, M. e. (2006). A Practical Guide to Crisis Management. Am Fam Physician, 74(7) , 1159-1164.
- Wen-Bao, L., Sungyi, L., & Mei-Ling, T. (2016). ESTABLISHMENT OF CRISIS MANAGEMENT MECHANISMS IN PUBLIC HOSPITALS. International Journal Of Organizational Innovation, 8(3) , 186-204.