Communication is one of the most powerful tools in organizational processes because it facilitates the transmission of information from one place to another. The advent of information system and technological advancements have influenced the communication processes in organizations through the introduction of sophisticated platforms that increase the speed and efficiency of the communication processes (Miller, 2011). The use of technology I communication within an organizational setup is associated with various advantages that include the significant increase in the speed of communication that can lead to the saving of time.
Technology has led to the creation of complex communication networks in the organizations that can increase the level of collaboration in an organization through the instant passing of information and data without physical engagements. On the other hand, there are various disadvantages associated with the use technology in communication within the organizations. Organizations may require a lot of financial resources towards the implementation and maintenance of the technological equipment and facilities used in communication (Miller, 2011). There are various security and privacy concerns that may be involved in the use of technology to relay information. If proper security measures are not undertaken, the technological equipment can be accessed by unauthorized parties that may lead to the leakage of sensitive information that may cause other confidentiality issues.
Technology has heavily impacted ion the verbal and nonverbal communication cues. This is because these types of communication are associated with the passage of information in a face to face communication setup. Technology has led to the creation of virtual communication environments that limit the physical interactions among the communicating parties (Miller, 2011). As a result, there has been a massive reduction in the use of the verbal and nonverbal cues in the communication processes. Relaying the information from one point to another through the digital platforms has reduced the need for people to meet and have conversations that can be supported by active listening and observation of the expressions.
- Miller, K. (2011). Organizational Communication: Approaches and Processes. Boston: Cengage Learning.