The training should focus on professional attitude and technical skills (Robles, 2012). Consequently, every technician should avoid complacency and instead, research greatly to become a better, reliable, and an efficient worker (Robles, 2012). This is only possible if technicians learn how to demonstrate empathy for customers’ needs. For instance, Jiffy Technicians lack technical skills required due to advancement in technology. This does not only affect their technical skills, but also their professionalism. Furthermore, if the training focuses on the fore-stated, then operational excellence can be obtained with ease.

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Recommended Training Method
The most efficient technology training method would be web-based training programs (Driscoll, 2010). These programs allow the technicians to practice anytime and anywhere without interfering with their responsibility. Additionally, this training method allows for consistency in training due to its simplicity. It also saves time and money that would have been incurred by the company in catering for every employee’s needs during the training period. Web-based training also has illustrations on the processes involved in the use of specialty oils.

Some of the learning features that are fundamental in the program include the cost and availability of the oils. Cost is a major consideration since most customers would consider the price of the services before looking at other features (Gupta & Bostrom 2013). Availability shows reliability since it describes how fast the products can be acquired during an emergency. Other factors that need to be included are sustainability, ease of use, and also the technological requirements during use (Gupta & Bostrom 2013). The main reason for recommending them is that in most cases training intends to give more customer satisfaction and improve service delivery. Therefore, when one addresses areas where customers are interested in, then they can better their operational effectiveness.

Indeed, training narrows the gap that may exist between customers and the technicians. It gives more customer satisfaction as weaknesses are addressed towards improving a company’s operational effectiveness. Therefore, it is very important for firms to be undertaking regular training for the sake of the company’s success. Otherwise, it may lead to detrimental effects due to stagnation by employees in the technologically evolving world.

  • Driscoll, M. (2010). Web-based training: Creating e-learning experiences. New Jersey, John Wiley & Sons.
  • Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), 453-465.
  • Gupta, S., & Bostrom, R. (2013). Research Note—An Investigation of the Appropriation of Technology-Mediated Training Methods Incorporating Enactive and Collaborative Learning. Information Systems Research, 24(2), 454-469.