In order to quickly train cashiers on how to use the register, and measure the progress of each individual quickly and without bias, the best solution is to create a computer program simulating a cash register. The training session is designed for up to twelve people, but the number can easily be increased or decreased depending on demand. The program will include all of the buttons that are found on a real cash register, a tutorial explaining how each button is used, and a series of hypothetical situations that the trainees must work through by using the simulation.
Cashiers are required to understand all of the basic functions of the cash register. They must know how to deal with money, including how to give exact change. They must be able to accept both credit cards and debit cards as well as food stamps. They must also be able to look up and type in the codes for particular produce and bakery goods. They must also know how to handle particular situations such as when to contact the manager or loss prevention. Finally, they must be able to delete wrongly identified and repeat items from the receipt, and charge for multiples of the same product.
The cashier trainees will learn how to find and dial in different codes for produce and baked goods. They will learn how to accept cash, credit and debit cards, checks, and food stamps. They will also learn what to do when under duress, and how to contact management and loss prevention. The training will encompass everything that the cashiers need to know in order to operate the machine.
Training will take up to a week, in self-paced sessions. All of the trainees will take their training at the same time in the same computer lab. Access to the desktop will be blocked, as the trainees will only need access to the cash register simulation program. A proportional number of fully trained cashiers will be required to be in the room with the trainees as helpers. They will not provide the answers to the questions in the simulation, but they will be available to explain the different functions of the cash register and also reinterpret the questions that the simulation provides for the trainees.
The training process will require several resources. The first is a small room to be used as a computer lab. The second is three long tables capable of holding four computer sets each. The training will also require twelve computers, twelve monitors, and twelve mice. The set may also include twelve keyboards depending on the functions of the computer program. Most importantly, the training process will require a cash register simulation program based on the cash registers currently used by the store. If there is ever a significant change to the cash register technology being used, the training exercise’s usefulness will expire, and a new program will need to be designed. Finally, one fully trained cashier will be required for every six trainees in order to handle the number of questions.
It is important that this training takes place in person because several trainees will require a knowledgeable helper in order to grasp how the cash register and its simulation work. While an online training session may be suitable for some trainees, this will not be sufficient for most. Once the trainees complete their training, the simulation program can be made available online for them to review. The goal of this training exercise is to prepare cashier trainees to be able to use every facet of the cash register without having to refer to the manual.